Thursday, 21 September 2017
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Avalon steps in after man passes away at airportAvalon, the providers of pre-paid funeral plans, offered professional and compassionate support to the family and friends of Alan McPhail, who passed away unexpectedly last month at Adolfo Suárez Madrid–Barajas Airport.

Alan, a Scottish citizen living in Spain, was making a connecting flight to a holiday destination. It fell to close friend, Raymond Kearney, to make contact with Avalon, from whom Alan had purchased a pre-paid funeral plan.

Avalon led Alan’s family and friends through the upsetting period in their usual calm and knowledgeable way. The company organised the transport of Alan’s body from Madrid to a crematorium in San Pedro and arranged flowers and other requirements requested by the family for the funeral service.

After the service, Avalon arranged for Alan’s family and friends to collect his ashes and get the appropriate death certificates.

Recalling the events at Adolfo Suárez Madrid–Barajas Airport and the days that followed, Raymond Kearney said: “I’m glad I had Avalon with me at the end of the phone and their help with every step. When you’re plunged into a situation like this, you need support and someone you can rely on.”

Jason Gardner, head of Europe at Avalon, said: “At Avalon, we always go the extra mile to support bereaved people at sensitive moments like these. The immediate aftermath of Mr McPhail’s passing away was an extremely distressing time for his family and friends. We’re here to help people through the trauma of periods like this.

Avalon protects customers from rising funeral costs and the worry of arranging a funeral when the time comes, which can be complex outside the UK. Avalon’s three comprehensive packages, Balmoral, Windsor Way and Britannia, are available in Spain, Portugal and Tenerife. Alternative plans are available for customers residing in Cyprus, Malta and Turkey.

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