CIMAAL - Algarve Consumer Dispute Resolution Centre. Who we are: We are an alternative dispute resolution centre for consumer disputes in the Algarve, authorised by the Portuguese Ministry of Justice, and held by a non-profit association.
What we do: We give information to consumers and professionals, mediation in disputes and endeavor to secure agreement between parties; Chaired by a single Arbitrator appointed by the High Council of the Judiciary, judgments are delivered in accordance with established law or following the principle of equity, with the agreement of both parties.
Voluntary - Both parties agree to submit the dispute to the Arbitration Court;
Necessary – For Essential Public Services (water, electricity, gas, electronic communications, postage services);
Easy and Fast - The procedure is made simple without jeopardising the legal rights of either party;
Free of Charge and Effective - Decisions made by the Arbitrator are equivalent to those delivered by the courts of the first instance and enforceable in law. In the event of non-compliance, the decision may be enforced in a court of law.
The Court settles consumer disputes arising from the supply of goods and provision of services, by a person exercising an economic activity for remuneration, in a professional capacity, to a person for non-professional use.
How to contact us
File a written claim, send it by email, fax, letter or go to www.consumidoronline.pt, and send the relevant documents.