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Ryanair - 'a victim of its own niceness'

ryanair13Irish low-cost airline, Ryanair is to review its baggage policy but one of its top men is irritated that customers have become adept at thwarting the airline’s money-grabbing policies.

The airline's chief money man explained that customers are abusing the system by making their toddlers drag suitcases onboard to escape baggage fees.

"We are very generous in our policy for cabin luggage, it is 10 kilogrammes per person plus an item of hand luggage. If we all do it, it's okay. But there are people carrying kitchen sinks, which can lead to a change in the rules," explained Neil Sorahan.

The Irish airline's chief financial officer said he already had seen "two-year-olds dragging suitcases to the aeroplane" and concluded that Ryanair "is a victim of its own niceness."

Two-year-olds are allowed a 10 kilogramme bag, while one-year-olds are allowed a five-kilogramme bag, so both age groups are being loaded up with parents’ packing to avoid having to pay for a suitcase in the hold.

The airline says that currently only one in six passengers pays for extra luggage to be carried in the hold and overall the company is facing downward pressure on fares with a 13% decline between 2016 and 2017.  Future headline fare prices are predicted to fall 7% over the next 12 months with low-cost airlines planning to increase 'extras' to compensate.

Sorahan said the Irish airline may well look at its second bag allowance rules - these were introduced in a rare fit of generosity in 2013.

Customers often are irritated that seemingly low fares are swamped by having to pay for seats and for baggage, which often costs more than the flight. A 20 kilogramme suitcase will cost around £90 on a short-haul summer return flight and it is no secret that Ryanair made €443 million in profit over the past three months.

Sorahan said that “the vast majority of people play by the rules but some don’t. Unfortunately some bring massive backpacks and things that don’t fit under the seat. We’ve been a little bit lax or nice - we are victims of our own niceness.”

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+7 #9 Neil M 2017-07-30 09:49
Parents travelling with children on Ryanair have to pay the full fare for the the child over a certain age, therefore the child passenger has the same baggage allowance as any other passenger. Therefore parents have the right to take two 10 kg suit cases on board the plane, one for the parent and one for the child.
+4 #8 Tuppydog 2017-07-30 09:39
Ryanair have owed me €400 in flight delay compensation for over three years and now do not rely to my letters. Forgive me, I am unable to feel sorry for them.
+3 #7 DAVID PIMBLETT 2017-07-30 09:37
Just go back 20 years and see what flights cost we do not have a statutory right to cheap flights. Years ago I was one of the biggest Ryanair critics there was but now the flights are usually on time and of course, if you book a few extras it costs and the prices of drinks are outrageous but overall it is what it is a cheap no frills airline which allows you to buy a few extras. Years ago I used to look forward to the complimentary meals that were always served just to see the depths of catering that could be plumbed . I am looking forward to boarding when evryone on board has booke prority.
+2 #6 DAVID PIMBLETT 2017-07-30 09:24
I have used a company called send my bag and a 30kg suitcase picked up at your door and delivered 5 working days later to Portugal costs approximately £60.
All you need is a valid address for pick up and collection. Saves all the hassle of checking in luggage waiting at the carousel, and stuffing luggage in a hire car. This is a genuine testimonial and I have no connection whatsoever with the company
+7 #5 Charly 2017-07-29 09:49
the word "niceness" is definitely WRONG, as Ryanair and O'Reilly do not have that word in their dictionary !

On the other hand they should stick with the basic rule: 1 piece of Luggage (seizes limited) of max 10 kg allowed per paying person (!!!!). That's it and that's all .

In practice however "they allow everything going in the cabin" and that's fundamentally wrong. In conclusion: Ryanair has to pay for its own lack of control and lack of discipline. And that is also understandable... as their staff owns the super minimum salary...
+9 #4 Algarve lover 2017-07-27 18:39
Just lower the hold charges ..simple .
+12 #3 RCK 2017-07-27 11:24
"The airline's chief money man explained that customers are abusing the system ......."

Ryanair have been abusing their customers for years. 'Pots & kettles me thinks'
+15 #2 liveaboard 2017-07-27 07:54
The hold charges are unreasonable; and if you have need to carry a lot of luggage, it's prohibitively expensive with an absolute 50kg limit [last I checked].

Given that the aircraft are always flying below capacity, if they want to carry luggage in the hold, simply charge a reasonable price for the service.

Why charge so much more for a second bag? Or a third? why not just a flat charge per kilo [or bag]?
To make the maximum profit, charge the lowest price you can, and people will use your service.

Ryanair of all companies should know that.
+9 #1 Chip 2017-07-27 00:01
Sounds like another supplement on the way.

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