Despite TAP’s management claiming all is well with the airline, the president of the Portuguese Association of Travel and Tourism Agencies begs to differ, stating today that the airline's poor punctuality is the cause of grief for his members.
"Our biggest problem right now is TAP's performance, which is what worries us because it is the bad performance of TAP that we have to manage every day with our customers," said Pedro Costa Ferreira.
According to the travel boss, "TAP's performance in terms of punctuality was 47% on time, which put TAP in the ranking 181 of 201 companies in the statistics."
Given that, "punctuality is the first criterion of corporate travel" and that for travel agents, corporate travel, "is an extremely important business," one can work out the difficulties that agencies have had to manage.
TAP’s Chief Executive, Antonoaldo Neves has admitted that delays have cost €40 million more than in 2017, adding that the amount is damaging, not only for travellers but also for the company, given the "compensation" it is obliged to pay.
Pedro Costa Ferreira adds that punctuality seems to me to be the most important issue over the general lack of quality at TAP.
