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Ryanair voted 'worst airline' for the 6th year running

ryanairWith its uncanny knack of separating passengers from their luggage, Ryanair has been voted the worst airline for the sixth year in a row.

The Which? survey gave the top short-haul accolade to the Channel Islands airline, Aurigny with Singapore Airlines voted the best long-haul service.

In the Which? poll, passengers marked scores for boarding process, food and drink, seat comfort and general cabin comfort and space.

Customers scored Ryanair low, with thousands of respondents claiming that never again would they board a Ryanair flight, even if it was the cheapest.

Plagued by expensive strikes, Ryanair also managed to screw up holiday plans for thousands of people last year when it had to cancel flights due to its own inability to supply pilots and cabin crews, later refusing to pay passenger compensation. This resulted in the Civil Aviation Authority having to take enforcement action.

Assigned seating, priority boarding and the cost of checking in extra luggage were viewed as 'poor' by those Ryanair travellers who completed the survey.

The airline continues to fiddle around with its baggage rules, three times in 2018 alone, causing confusion and the feeling that the rules are designed to catch people out, not to help them.

Despite terrible reviews, Ryanair continues to attract additional customers so must be doing something right. Over the past six years, the airline has grown passenger numbers by 12% to 10.3 million customers in the month of December 2018, up from 9.3million in December 2017.

The list of shame at the bottom of the short-haul flight ranking features British Airways, Vueling Airlines, Wizz Air and Thomas Cook Airlines.

Concerningly, Wizz and Veuling both share the same deplorable rating for customer service with Ryanair.

EasyJet steers the middle path and scores better than rivals Ryanair and British Airways, coming in the middle of the ranking topped by Swiss Airlines, Jet2, Norwegian Air and KLM - with Aurigny Air Service heading the list of short-haul winners.

In the long-haul category Singapore Airlines is the clear winner, second-place is Emirates with Qatar Airways in third place.

BA is in the long-haul sin bin, along with Thomas Cook Airlines, Thomson/Tui Airways, United Airlines and in last place, American Airlines.

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Comments  

0 #3 liveaboard 2019-01-07 18:10
Everyone loves to hate Ryanair; there is definitely a 'catch you out' game to be played, where if you make any error they benefit financially.
I wonder how many customers this loses them in return for how much extra cash?
In any case, people keep using them, complaining, and using them again.
I've stopped flying Ryanair, but if the financial incentive is big enough, I'll go with them again.
As far as I know, there is no comparison site for budget airlines. Just finding out which ones service a route you want to fly can be tough.
Everyone knows Ryanair though. Even their infamy makes money,
-1 #2 John Sturridge 2019-01-07 10:54
Not immediately obvious whether this was just Which subscribers who are predominantly well educated A.B and C's so less likely to be traditional Ryanair flyers or open to all disgruntled including Portuguese ex-Ryanair cabin staff.
But our Portuguese readership will be happy for the English readership to know that the formal change of their national anthem chorus from "to save our country - attack the British (os Bretoes), march, march" to the much less threatening "attack the cannons" (os canoes) was in 1957..... "when the first Which? magazine was published from a converted garage in Bethnal Green. More than 58 years later, (Which) are now the largest consumer body in the UK, with over 680,000 members that subscribe to our magazine".
0 #1 Darcy 2019-01-06 22:13
The shareholders are happy though, as the airline is consistently making profits to the tune of 1.45 billion in 2018.

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