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TAP had 'worst punctuality record in the world' in 2018

tap2TAP had the worst punctuality record in the world last year with almost half of its flights arriving behind schedule.

According to data provided to Bloomberg by OAG, an aviation consulting firm, last year, 43.4% of TAP flights arrived at their destination with a delay of more than 15 minutes.

Asked by Bloomberg for a comment, the company blamed, "major structural constraints" at Lisbon airport.

In order to cope with these problems, TAP guaranteed that it was cooperating with the airport operator, ANA, to obtain further investment.

In addition to sorting out Lisbon airport, TAP said that it is strengthening its fleet with three additional aircraft, increasing the number of pilots and cabin crews, improving boarding procedures, revising schedules and signing essential agreements with unions.

According to the company, these measures already are leading to improvements in punctuality and have resulted in fewer cancellations.

In the late arrival rankings for 2018, Cebu Pacific (Philippines) was close behind TAP Portuguese with a delay percentage of 41.6. Pakistan International was in third place with 40.6%.

The only European airlines in the ranking, apart from TAP, are the British arm of Norwegian Air, and Czech Airlines.

TAP's President said that the planned new airport at Montijo “is too small," lamenting that delays at Lisbon airport has cost the airline €100 million.

In addition to TAP customer complaints, the Portuguese Association of Travel and Tourism Agencies also has been critical of the airline, "Our biggest problem at the moment is TAP's performance. That's what worries us because it's the bad performance of TAP that we have to manage every day with our customers.”

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Comments  

0 #2 Lynne Dodwell 2019-01-10 13:14
After fog delay in Faro...we eventually arrived in Lisbon in time for a connecting Emirates flight. But we were held back,taken to an office,then given a different piece of paperwork and told to run to catch the flight.( 20 mins had been already lost) At this stage we were still in Domestic and had to leave to catch plane in international...we got there...still 5 mins spare only to be told we could not board at TAP had cancelled us out midair.... wow...They didn't tell us this at the office...was holding us back so we would miss the flight knowing what they had done...so couldn't get back to domestic by then. Got sorted by the rudest TAP staff where we had to retrieve our own luggage and got put on Turkish air flight( I have to say this was OK and food was best I have had on any flight to that time)We never got acknowledged with our complaints on our return at all. Dreadful airline will avoid at all costs if possible
0 #1 Peter Booker 2019-01-08 08:51
TAP is a poor airline for the reasons given above, but is held in check by the failures of successive governments to resolve the overuse of Humberto Delgado airport. The mess at the airport is the fault of both government and ANA.

Ps Humberto Delgado was of course Director General of Civil Aviation (1952-1958). It is ironic that his eponymous airport should be suffering such difficulties. I wonder what he would think of this criticism?

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