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"Greedy" and "arrogant", say British consumers dissatisfied with Ryanair in survey

ryanair surveyA survey on services provided by some of the UK's most prominent brands puts Ryanair in the last place.

"Greedy" and "arrogant". These were the adjectives most commonly used by British consumers to describe low-cost airline Ryanair, which was ranked last in a survey conducted by Which,  that aimed to gain an insight into public opinion on 100 relevant brands in the UK market.

According to data collected by Which, reported on by the BBC this Friday, the level of consumer satisfaction with the company stands at 45%, a result that puts Ryanair at the bottom of the table. However, this result is not a huge surprise to those who have seen the survey in previous years: the airline operator is in exactly the same place it has occupied for the past six years.

The news comes at a time when Ryanair employees in both Portugal and the UK are on strike, as they hope to achieve pay increases and better working conditions.

The Portuguese strike, called by the National Union of Civil Aviation Flight Staff (SNPVAC), extends until Sunday. Minimum services have been decreed by the Government, covering flights travelling to the Azores, Madeira, Berlin, Cologne, London, and Paris.

The survey was conducted with 4000 consumers, who were asked to rate brands based on three criteria - how the company makes them feel, how attentive and prepared the employees were in their experiences, and how the company handles complaints.

Other airlines did not do very well either, though not as badly as Ryanair: British Airways ranked 83rd and EasyJet 79th out of 100.

First in British consumer appreciation was online banking First Direct, followed by Lakeland, a chain that sells kitchenware, and then Marks & Spencer in third.

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Comments  

+1 #9 Chip 2019-08-26 11:53
The Ratners of the skies.
0 #8 Darcy 2019-08-24 23:12
Red thumbs down, says it all ....
+8 #7 Ex-Pat 2019-08-24 13:52
Quoting AL:
Quoting Hamilton:
Knowing the Portuguese gripes about Ryanair these survey results tell us nothing. They are meaningless and Which should have better ID checking in place to screen out 'regional agenda's'. The Poles did it in a Top Gun Battle of Britain survey with a WW2 airman of theirs that no Brit had heard of.
Having several hundred thousand Portuguese in the UK, a 'secret' history of Contra os Bretoes and the simplicity of creating fake anglicised names - great distortion by Portuguese of a UK survey is possible.
Also as Madeleine McCann's parents discovered in their ongoing horrendous nightmare of their missing child - not an Iberian has even been hurling abuse at them, only supposed British; strangely fluent in comprehending Portuguese reports. Oddly agitated over a routinely flawed Portuguese police search for their daughter Madeleine.
Hands up if you are sick and tired of people bringing up the Maddie story out of context as a provocation?
Hamilton is like an irritating fly that won't go away, his comments are often factually inaccurate and only serve to insult Portuguese nationals.

Well Said!
+5 #6 ADN Ed 2019-08-24 11:09
Please respect one another. Comments should be related to the topic discussed in the associated article to keep the conversation relevant. Please view https://algarvedailynews.com/readers-views/16811-readers-comments-guidelines.
Repeated abuse of our guidelines will lead to commenting privileges being suspended.
+12 #5 AL 2019-08-24 11:04
Quoting Hamilton:
Knowing the Portuguese gripes about Ryanair these survey results tell us nothing. They are meaningless and Which should have better ID checking in place to screen out 'regional agenda's'. The Poles did it in a Top Gun Battle of Britain survey with a WW2 airman of theirs that no Brit had heard of.
Having several hundred thousand Portuguese in the UK, a 'secret' history of Contra os Bretoes and the simplicity of creating fake anglicised names - great distortion by Portuguese of a UK survey is possible.
Also as Madeleine McCann's parents discovered in their ongoing horrendous nightmare of their missing child - not an Iberian has even been hurling abuse at them, only supposed British; strangely fluent in comprehending Portuguese reports. Oddly agitated over a routinely flawed Portuguese police search for their daughter Madeleine.
Hands up if you are sick and tired of people bringing up the Maddie story out of context as a provocation?
Hamilton is like an irritating fly that won't go away, his comments are often factually inaccurate and only serve to insult Portuguese nationals.
+2 #4 Ex-Pat 2019-08-24 10:22
Quoting Hamilton:
Knowing the Portuguese gripes about Ryanair these survey results tell us nothing. They are meaningless and Which should have better ID checking in place to screen out 'regional agenda's'. The Poles did it in a Top Gun Battle of Britain survey with a WW2 airman of theirs that no Brit had heard of.
Having several hundred thousand Portuguese in the UK, a 'secret' history of Contra os Bretoes and the simplicity of creating fake anglicised names - great distortion by Portuguese of a UK survey is possible.
Also as Madeleine McCann's parents discovered in their ongoing horrendous nightmare of their missing child - not an Iberian has even been hurling abuse at them, only supposed British; strangely fluent in comprehending Portuguese reports. Oddly agitated over a routinely flawed Portuguese police search for their daughter Madeleine.

WoW ! :-*
+1 #3 Tim Helmer 2019-08-24 09:23
The Brits moan about anything they can . Because they can . They even moan because there moaning to much . Lol Or not enough . . I like any airline . As long as it gets me to where I’m going 8)
-13 #2 Hamilton 2019-08-24 06:30
Knowing the Portuguese gripes about Ryanair these survey results tell us nothing. They are meaningless and Which should have better ID checking in place to screen out 'regional agenda's'. The Poles did it in a Top Gun Battle of Britain survey with a WW2 airman of theirs that no Brit had heard of.
Having several hundred thousand Portuguese in the UK, a 'secret' history of Contra os Bretoes and the simplicity of creating fake anglicised names - great distortion by Portuguese of a UK survey is possible.
Also as Madeleine McCann's parents discovered in their ongoing horrendous nightmare of their missing child - not an Iberian has even been hurling abuse at them, only supposed British; strangely fluent in comprehending Portuguese reports. Oddly agitated over a routinely flawed Portuguese police search for their daughter Madeleine.
+5 #1 liveaboard 2019-08-23 19:29
Brits love to complain about Ryanair; yet they keep buying tickets.
There are plenty of airlines with better service.
And higher prices.

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