Ryanair has cause to celebrate its after announcing a 20% increase in passengers in December, with 6.02 million people flying with the airline.
Seat occupancy rose to 88% from 81% a year earlier.
Ryanair used to ground many of its planes during the winter season, but this year it has been able to fly more often than in past winters.
The announcement caused a 3% leap in share price, a record high of €10.04 (£7.84). Share price has gone up by 58% in the last year.
The budget carrier says that lower fares and improved customer service were behind the increased head count on board.
The airline now seems less inclined to punish people for choosing to fly with it and has dropped a number of unpopular practices. Its website now contains fewer pitfalls, allocated seats are available (at a price) while punitive charges have been scrapped.
In the year to December, Ryanair’s customer numbers rose 6% to 86.4 million customers.
Last month, the carrier said it expects profits after tax this year to be between €810m and €830m (£636m-£655m).
Comments
http://corporate.ryanair.com/about-us/fact-and-figures/
There is a breakdown for September ... 8.5m passengers on 51,000 flights. 90% punctuality. And only around .5 complaints and / or missing baggage.
This lesson is for all .... being retrained to be 'genuinely nice' to people gets nice reviews. So encouraging more visits, users and therefore revenue.
Can a country like Portugal learn anything from Ryanair? Or is it too set in its ways ?
Be nicer to people;
Treat people with more respect;
DO NOT try to rip people off;
Especially, DO NOT call your customers and potential customers; 'Stupid'; 'Idiots'; OR, tell them they can "bugger off if they don't like it" ( see ** explanatory note below)
Especially DO, lock your loudmouth rude and aggressive CEO in a cupboard.....
...... And then, Passenger Traffic increases again. There's a surprise
** Ryanair CEO Michael O'leary 5 September 2012 being a loudmouth, rude and aggressive in response to Suzy McLeod's complaint about being charged £236 for printing off 5 boarding cards whilst abroad - just in case anyone had forgotten.
PS; leopards don't change their spots; they only hide them?
Search Ryanair OR Easyjet 'Passenger Traffic'. Both airlines release monthly and historical 'Passenger Traffic' data.
Ryanair refer to 'Passenger Traffic' and also 'Passengers', but there are no explanatory notes on their summary.
Easyjet use similar terminology to RA when releasing their stats, but with a helpful explanatory note appended which states "Passengers equals earned seats flown". Clearly, this indicates the number of passenger journeys, not the actual numbers of passengers flying with the airline.
EJ clearer as usual. No surprises there then
The purport of this statement is that 6.02m different people travelled with them. I am sure that in December Ryanair did not shift 6.02m people; nor did it have 86.4m different customers in 2014. Unless they ensure that they do not double count any passenger, these figures must refer to passenger journeys.
There must be a term for it, but it must mean 6.02 passenger journeys; and 86.4m passenger journeys.
If in December, each passenger completed a return journey, there would be 3.01m people completing 6.02m journeys.
If they really did have 6.02m different passengers, they would be boasting about 12m passenger journeys.
What do you think?