Auditors, appointed by Anacom to keep a check on the accounts issued by Portugal's privatised post office, concluded that CTT has been fiddling the books by apportioning costs to the postal service that in fact were incurred while setting up in-store branches of Banco CTT.
The regulator says the cost-sharing methodology used by CTT, between the various parts of the business, is inadequate and has allowed part of Banco CTT’s costs to be attributed to the universal postal service which allowed management to push for an increase in postal charges while making the bank's figures look better than in reality.