From tomorrow, May 21st, Lagos City Council will provide a new communication channel with citizens, through WhatsApp, integrated into the customer service of the Citizen and Business Office (GCE).
This new method aims to reinforce the authorities proximity and agility in contact with citizens, allowing them to clarify simple doubts, schedule appointments and access general information about municipal services, in a more convenient and efficient way".
The service will be available on weekdays, from 9:00 am to 5:00 pm, through the number +351 969 293 218. Messages will be answered exclusively by designated operators, "guaranteeing an organized, safe service in compliance with the General Data Protection Regulation (GDPR)", say the Municipality, in a statement.
For issues that require technical analysis or involve personal and procedural data, citizens will be directed to the most appropriate channels, such as telephone, in-person or email support.
Citizens will be able to join the new WhatsApp community through this link - https://chat.whatsapp.com/IJZSpDm88p5LM0bQhpnVeR. This group is exclusively informative and is used to share communications and relevant information, without the need for direct interaction.
For further information about the service, contact the Citizen and Business Office by email: expediente.geral@cm-lagos.pt or by telephone on 282 771 700 / 282 780 900.
Source https://www.algarveprimeiro.com/ - Photo courtesy of Depositphotos.com
