The voter is not as silly as some advertising agencies think. Remember, 52% chose the NABO in the recent election: N-ot valid, A-bstention, B-ranco (nothing), O-ther (less than 1%).In 2019 he will elect extremists.
Abuses by telecoms companies are endless. When there are problems, the regulator, ANACOM, repeats the standard phrase. "It is an individual matter, you can complain in court."